Alarm playing up? Cameras down? Tell us the fault — we'll fix it.
We repair and service intruder alarms, CCTV, door entry, fire systems, gates and barriers across Essex & Suffolk — every major brand, even if we didn’t install it. No call queue, no callback roulette: describe the fault once, with photos, and an engineer picks it up the same working day.
- SSAIB approved
- Est. 1997
- All major brands
From fault to fixed in three steps
The form does the leg-work a phone call can’t: your photos and description reach the engineer exactly as you sent them, so nothing is lost in translation and nobody asks you to describe a circuit board over the phone.
1 · Tell us the fault
Enter your email below and we send you a two-minute form — describe the problem, pick the brand and attach photos straight from your phone.
2 · An engineer looks the same day
Your fault lands straight on our engineers' desk with everything they need. Many faults are diagnosed from your photos — some are even fixed over the phone.
3 · We fix it, price agreed first
If it needs a visit you get a clear price before anyone comes out. Most repairs are completed in a single visit with parts on the van.
Any system. Any brand. Any installer.
Twenty-eight years of installs means our engineers have seen almost every panel, recorder and drive system fitted in this corner of the country — including the ones whose installers are long gone.
Intruder alarms
Beeping panels, false alarms, dead keyfobs, zones showing tamper — wired or wireless, we service and repair them all.
CCTV
Black screens, cameras down at night, no playback, 'no signal' channels — analogue, HD or IP systems brought back to full recording.
Door entry & access
Intercoms that won't buzz, maglocks that won't release, fobs that stopped working — flats, offices and gated homes.
Fire alarms
Panel faults, sounders, detectors and servicing to BS 5839 — with certificates for your insurer or landlord file.
Gates & barriers
Gates stuck open, barriers not dropping, dead safety beams and loops — FAAC and all the major drive systems.
Even if we didn't fit it
Hikvision, Dahua, Texecom, Pyronix, Visonic, Honeywell, Yale, Ring, Ajax and more — orphaned systems welcome.
The cheapest repair is the one that never happens
Security systems fail quietly — flat batteries, drifting detectors, hard drives full of nothing. An annual service visit keeps the system honest, your insurer satisfied and the 3am false alarms away.
Batteries die quietly
Panel and detector batteries fade long before they fail. An annual service swaps them on schedule, so your system doesn't go silent the week you're away.
Insurers expect servicing
Many policies require professionally maintained alarms. A serviced system with certificates keeps claims straightforward and premiums honest.
False alarms get fixed early
Dirty detectors and drifting sensors cause the 3am false alarms neighbours remember. Servicing catches them before they wake the street.
Cheaper than breakdowns
A planned visit costs less than an emergency call-out — and maintained systems last years longer before they need replacing.
Put your system on a service plan
Annual servicing, certificates for your records, priority call-outs and preferential repair rates — from one visit a year. Tell us what you’ve got and we’ll price a plan.
Frequently asked questions
Yes — most repairs we do are on systems fitted by someone else. We work on all the major brands (Hikvision, Dahua, Texecom, Pyronix, Visonic, Honeywell, Yale, Ring, Ajax, FAAC and more), and if your installer has disappeared we can take the system over and maintain it going forward.
Faults sent through the online form are reviewed by an engineer the same working day. Photos mean we usually arrive knowing exactly what's wrong and carrying the right parts — and some faults we can talk you through fixing without a visit at all.
A repeating beep or chirp is usually a low battery or a communication fault rather than an emergency. Send us the fault form with a photo of the panel display and we'll tell you what it means and what it costs to put right.
No — telling us about the fault online costs nothing, and you get a clear price before any visit is booked. You only pay when you're happy to go ahead.
A full health check to the manufacturer's schedule: every detector and camera tested, batteries checked or replaced, signalling tested through to your phone or monitoring centre, and a certificate for your records. Service plan customers get priority call-outs and preferential rates on repairs.